Pay by phone
Last updated on June 9, 2025
You can make credit card payments for Employment Standards fees or decisions over the phone. When you call us, we'll link you to a secure system where you can privately enter your credit card information. We'll confirm that the transaction was successful or provide assistance if not.
On this page
What you can pay
You can use your credit card to pay the following by phone:
- Employment agency licence fees
- Talent agency licence fees
- Farm labour contractor fees
- Due diligence search requests
- Wages and/or penalties from a formal Employment Standards determination
Talent agency and farm labour contractor licences require financial security as well as a licensing fee. The financial security cannot be paid by credit card.
You can pay by phone using the following card types:
- Visa
- Mastercard
- American Express
How to pay by phone
Fees
Follow the steps below to pay a licensing or search request fee by phone:
Submit your application
Click the appropriate link above to find out how to submit your application.
An application will not be considered received until payment has been processed.
Call us
After you have submitted your application, you can call us at 1-800-663-3316 to pay by phone. Service is available Monday through Friday, 8:30 am to 4:30 pm Pacific Time.
Make sure you have:
- The name of the business you provided on your application form
- Your credit card number, expiry date and CVV number
Connect with an agent
An agent will locate your application in our database, confirm the details and connect with the payment system. The agent will then enter the payment amount.
Enter your payment information
After the agent enters the amount, they will connect you to the payment system.
The system will prompt you to enter your information. The agent will not be on the call with you at the time.
Finish the transaction
The agent will reconnect to the call to confirm that the transaction is complete and provide you with a transaction number. If the transaction is not complete, they can provide assistance.
After the transaction is complete, Employment Standards will not retain your credit card information. Your credit card statement will show “Employment Standards” beside the transaction.
Wages and penalties
Follow the steps below to pay a formal determination by phone:
Call us
You can call us at 1-800-663-3316 to pay by phone. Service is available Monday through Friday, 8:30 am to 4:30 pm Pacific Time.
Make sure you have:
- A copy of the determination available for reference
- The Case Number in the top right corner of the determination's front page
- The total amount payable, usually on the first or second page of the determination
- Note: If you're withholding statutory deductions from the wages payable to the employee (line A. in the determination), please be prepared with the net amount payable
- You will need to send us a statement indicating the individual amounts remitted to the Canada Revenue Agency
- Your credit card number, expiry date and CVV number
Connect with an agent
An agent will locate your application in our database, confirm the details and connect with the payment system. The agent will then enter the payment amount.
Enter your payment information
After the agent enters the amount, they will connect you to the payment system.
The system will prompt you to enter your information. The agent will not be on the call with you at the time.
Finish the transaction
The agent will reconnect to the call to confirm that the transaction is complete and provide you with a transaction number. If the transaction is not complete, they can provide assistance.
After the transaction is complete, Employment Standards will not retain your credit card information. Your credit card statement will show “Employment Standards” beside the transaction.
Other ways to pay
If you don't want to pay with credit card, you can mail a cheque or money order. Your application or search request will not be processed until your payment has been received.
- Do not mail cash
- Make it payable to: Minister of Finance
- Put your payment code in the memo field
- If you're paying an application or search request fee, attach a copy of your confirmation email to your payment
Mail your payment to the Employment Standards Branch at:
Employment Standards Branch
200-880 Douglas Street
Victoria, BC V8W 2B7
If you're paying an application or search request fee, we'll send you a confirmation when we receive payment.
References from the Employment Standards Act and Regulation